“Transparency is key: Our terms and conditions keep you informed and our website safe!”

Welcome to Berina Professionals, where we strive to provide the best products and services to our customers. Our website is designed to offer a seamless shopping experience, with top-notch security and transparency. At Berina Professionals, we take pride in our commitment to quality and customer satisfaction. Our products are crafted with care and designed to meet the highest standards. We also understand that mistakes can happen, and in the rare event that you encounter any issues with your order, we’re here to help.

When you shop with us, you can be assured that your transactions are protected by the best security practices available. We use Secure Sockets Layer (SSL) and Secure Data Encryption to ensure that any information you provide during the transaction is encrypted and sent over a secure connection to prevent inadvertent disclosure to third parties. We do not store any credit or debit card details, as they are taken directly by our authorized payment gateway, which follows the rules and requirements of various banks and institutions.

For any queries or concerns, please don’t hesitate to contact our customer care team at customercare@berinaprofessionals.com. We value your feedback and are always happy to assist you in any way we can.

Please take a few moments to review our terms and conditions, which are in place to protect both parties and ensure a smooth and enjoyable shopping experience. From our secure payment process to our out-of-stock policy, we’ve covered everything you need to know. And as always, thank you for choosing Berina Professionals.

Pricing Policy

We strive to accurately mention product prices on our website, but sometimes mistakes happen while entering data or updating the information. If a customer is charged an incorrect price for their order due to an error on our part, we will honor the lower price and meet the order. We take customer satisfaction seriously and always ensure that customers are charged the correct amount for their purchases. All prices are in Indian Rupees, and for international cards, applicable exchange charges of the bank will apply automatically.

Out-of-Stock Products

We make every effort to ensure that all products listed on our website are available for dispatch. However, in case a product is not available for any reason, we will contact you within two business days to offer options to change, delay, or cancel the order based on your convenience.

Delivery Policy

We ship purchases from our own & third-party warehouses/stores across India and endeavor to deliver the order within 5 to 8 working days for metro cities and 8 to 12 working days for non-metro cities, depending on the delivery address. By signing for interests at the time of delivery, there is a much lower risk of disputes or misunderstandings arising later on. We take no responsibility for goods signed by someone other than the person ordering the product at the specified address. Customers must ensure that the correct delivery address is provided while placing the order.

Returns, Replacement, and Refund Policy

We want our customers to be happy with their purchases. If you receive a damaged or incorrect product, please contact customer service within 48 hours of delivery with images of the delivered product and its tags. All damaged items that are not what you ordered must be returned, accompanied by a copy of the original receipt and a return/exchange authorization number, in open, saleable condition. Postage and charges for the return will not be refunded. Refunds will be processed within 7 working days in your given online mode once your return is approved/completed by Berina.

Warranty

All our products come with a one-year warranty from the date of purchase. If a product is found to be defective in material within one year from the date of purchase, it can be repaired at Berina by its team. The defective appliance must be returned in its original packing, with proof of purchase with warranty at the original place of purchase.

Safety Precautions

We care about your safety, and we recommend that you follow some precautions while using electronic devices. Do not use any electronic device around the water. Never leave a plugged-in appliance unattended. Do not make tangles or wrap the cord/wire around the appliance or gadget. Do not use any high-voltage converter extension cord with any appliance. Keep the appliance and cord in a moisture-free or dry area.